We are permitted to provide advice to customers, act as agents, arrange and assist in the administration and performance of general insurance contracts.
Sharer Chapman are authorised and regulated by the Financial Services Authority, our registration number is 304678. The authority can be checked by visiting www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS, which therefore allows you entitlement to use the scheme should we not be able to meet our obligations. This will depend on the type of business and circumstances surrounding the claim.
Please see the FSA website for further information .
Cancellation
Any premium paid or if money are due to be paid, will be refunded or waived if the policy is cancelled within 14 days of inception. This is subject to there being no claims reported or the policy in the case of travel insurance not being used.
- We reserve the right to retain a portion of our commission and or fees for work done during the period. This will be a fair proportion to the services provided at the time.
Quotations
Unless advised at time of the quote these will remain valid for 30 days.
Premium
You must provide the premium due in cleared funds in accordance with amounts and payment dates specified in writing to you. Failure to pay may result in cancellation of the policy by the insurer.
Client Money
We may hold client money as an agent of the insurance company, with whom your insurance contract is placed. This money is placed in a separate account and payments made, and refunds collected for insurers are keep there.
We are entitled to retain any interest earned on client money held.
Materials Facts
Please be aware of the nee to disclose material facts. In Insurance, a material fact is one that is likely to influence a prudent underwriter in acceptance of the risk or terms provided. There is a Positive duty to provide such information at the time of quotation. Please see examples of details below which are classed as material facts. There are others and this list is not exhaustive.
- Losses and Claims incurred (even if on other policies)
- Changes in address, business description
- Motoring convictions in respect of motor insurance (during the policy as well as at inception or renewal)
- Non Motoring convictions
- Credit Judgements, CCJ’s, liquidations and the like
- Unoccupancy of premises
- Alteration of properties ( extensions)
- Alarms not working, security changing.
- Details of people occupying premises if they change to DSS or Students Asylum Seekers.
Underinsurance
Sums insured in all instances must represent the full replacement/rebuilding values with a suitable allowance for additional expenditure such as professional fees. Claims maybe settled using a average clause which exists in most insurance contracts. Therefore, the insurer will pay a lower portion of the claim.
Data Protection
We are registered under the data protection act 1988 and we undertake to comply with the act in all dealings with your personal data.
Claims Conditions
Please ensure you report all claims, or incidents that may give rise to a claim, immediately and do not admit liability to any third party, or enter into any correspondence with third parties without the insurers consent being obtained. All third party correspondence must be passed to us unanswered.
Insurable Interest
It is a requirement of insurance that you can only insured property which you have an insurable interest. This is ownership recognised by law, or be a party that has lent money to purchase the said item.
Charges
In addition to premiums charged by the insurer, there may be further charges to cover our administration costs.
The following are the maximum charges that will be levied:
Policy Fee: up to £10.00
Any alteration to your policy: up to £20.00
Arranging instalment payments: up to £20.00
(In addition to the charge made for finance )
Complaints.
We aim to provide you with a excellent service, however should we fail to do so please call us on 0208 529 0107 and speak to either Mr Chapman, Mr Sharer, Mr Lee or Mr Langford. Or alternatively write to us.
We will provide a reply within 5 working days. If we are unable to deal with the complaint or settle it, you maybe entitled to refer it to the Financial Ombudsman Service.
ABOUT OUR INSURANCE SERVICES
Sharer Chapman Investments
31 Sewardstone Road , London, E4 7PU
Initial Disclosure Document 15th September 2005
- IMPORTANT – to be read in conjunction with the terms of business document
We are permitted to provide information to customers, act as agents, arrange and assist in the administration and performance of general insurance.
This information can be checked on the FSA website www.fsa.gov.uk/register.
The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates the financial services. It requires us to give you this document. Use this document to decide if our services are right for you.
Whose products we offer
As an independent intermediary we will be offering our products as per option 1 from the following list of permitted trading options:
- The Advice or information that we provide you with in relation to your insurance requirements is based on an analysis of a limited number of insurance providers and agents. We will provide you on request a list of all insurers and agents we have approached in relation to your insurance contract.
- We offer products form a range of insurers from the whole insurance market and is based on a fair analysis of the market
- We can only offer products from a single insurer.
Which service will we provide you with (please see option 1 above)
We may ask you some questions in order to narrow down the selection of products that maybe appropriate and provide you these products and services. You will then be free to decide which products and services are right for you together with the levels of cover.
What will you have to pay us for this service?
We will in some instances charge you a fee for arranging you insurance contract, however, we will provide you with details of this prior to the conclusion of the contract.
Complaints
Our goal is to provide an excellent service to all our customers, however, in the unfortunate event that you are not entirely satisfied with our service and wish to register a complaint please contact our compliance manager in writing at the specified address above or by telephone on 0208 529 0107. We will provide written acknowledgement within 5 working days of receipt. If we can not settle your complaint with us, you maybe entitled to refer to the Financial Ombudsman Service.
